Question 1

How early should I start a janitorial renewal review?

Accepted Answer

Start far enough ahead to request replacement certificates, confirm license status, review customer contract requirements, and correct gaps before a customer or insurer needs proof. The right lead time depends on your agreement, policy, licensing authority, and renewal dates, so use the original documents and the relevant provider or authority as your source of truth.

Question 2

What is the difference between a COI and a janitorial bond?

Accepted Answer

A certificate of insurance summarizes coverage such as general liability, while a janitorial bond may address certain theft or dishonesty risks under its own terms. Neither summary replaces the policy or bond wording. Ask your insurer or bonding provider what is active, what limits or exclusions apply, and what the customer specifically requires.

Question 3

What should I save as proof of a completed renewal review?

Accepted Answer

Keep the current certificate or policy record, bond information, license record, customer or service contract, relevant chemical or sanitizer training documentation, and workers’ compensation proof together with the date you checked them. Record who confirmed each item and any follow-up date, then verify the record against the original source before relying on it.